Refund Policy
Clear and transparent information about our pre-booking and cancellation terms.
Pre-booking Terms
Refund Policy
Pre-booking payments are refundable. If you need to cancel your pre-order, we'll process your refund while helping you understand the exclusive benefits you'll be missing.
Refund Process & Timeline
How to Request Refund
Contact our support team at care@heliumair.in with your order details. We'll process your refund request within 24-48 hours and keep you updated throughout the process.
Processing Timeline
Refunds are typically processed within 3-7 business days after approval. The amount will be credited back to your original payment method automatically.
What You'll Miss
Canceling means losing your exclusive benefits like ₹10,000 discount, priority delivery, and guaranteed availability. We're happy to discuss alternatives before processing your refund.
No Hidden Charges
Full refund with no processing fees or deductions. We believe in transparent, customer-friendly policies that build trust and confidence.
What Your Pre-booking Includes
Guaranteed Product Availability
Your exact AC configuration is reserved and will be available when we launch.
₹10,000 Exclusive Discount
Significant savings locked in at pre-booking price, protected from future price changes.
Priority Delivery & Support
First in line for delivery and access to dedicated premium customer support.
Exclusive Updates
Behind-the-scenes access to development progress and launch timeline updates.
Cancellation Terms
You can cancel your pre-booking anytime before product launch. Here are the important details:
Full refund available until product launch announcement
No processing fees or hidden deductions
Refund processed within 3-7 business days
Contact care@heliumair.in to initiate cancellation
Questions About Our Policy?
Need to process a refund or have questions about our cancellation policy? Our support team is here to help make the process smooth and transparent. We're committed to customer satisfaction at every step.
This policy applies to all pre-booking orders placed through our website. For the most current terms, please refer to this page before completing your order.