Help Center

Looking for quick answers

Here are some of the common queries around Helium Air, pre-orders, and support, answered so you feel in control.

• What's included in ₹999 pre-order?

50% off launch price + priority delivery

• Can I change my order after booking?

Yes, modifications allowed until final payment

• What about warranty coverage?

5-year comprehensive warranty included

• How does the IoT connectivity work?

WiFi-enabled with companion mobile app

• Can I control it remotely?

Yes, from anywhere with internet connection

• What about air purification?

Built-in HEPA filtration system included

• Energy savings features?

Smart scheduling + usage analytics in app

• Is installation really free?

No, professional installation is available at an additional cost for seamless setup

• What if I face technical issues?

24/7 remote diagnostics + local service network

• Compatible with existing wiring?

Works with standard AC electrical connections

• Service availability in my city?

Currently expanding across major Indian cities

• Bulk orders for offices/hotels?

Special pricing available for 10+ units

• Become a Helium dealer?

Partnership opportunities in select cities

• Media & press inquiries?

Still have questions? We're here to help!